All Returns MUST begin by emailing: Support@armbrustusa.com
(Please include receipt or proof of purchase)
30-Day Policy: If 30 days have gone by since your purchase, unfortunately we cannot offer a refund or exchange.
Returns: Customers are responsible for paying all shipping costs for any purchased items they wish to return. We DO NOT issue return shipping labels for returned items.
Eligibility: Your item must be unused and in the same condition and original packaging. Only regular priced items may be refunded. Donation Packs are non-refundable, non-returnable. Receipt or proof of purchase is required to process all returns.
Exchanges: In some instances, items deemed defective or damaged can be replaced or exchanged. For exchanges, email firstname.lastname@example.org.
There are certain situations where only partial refunds are granted: (if applicable)
- Masks with obvious signs of use
- Mask packaging that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds (if applicable)
Once a return is received and inspected, our support team will send a confirmation email as well as a notification on its review status.
If you are approved, a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (transaction times may vary based on payment method).
Late or missing refunds
First, check your bank account to verify refund has not gone through. Then, contact your bank or credit card company, as it may take some time before your refund is officially posted as processing times may vary. If you’ve done all of this and you still have not received your refund, please contact us at email@example.com.